#wearyourfaith - It is well with my Soul - Navy Hoodie

Updated: 1 April 2025

• Physical Products (Apparel, Books, etc.)

  • Returns are accepted within 14 days of purchase.
  • Items must be unused, in original packaging, and in sellable condition.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Defective or Incorrect Items

  • If you receive a damaged or incorrect product, please email contact@practicalfaith.co.za within 7 days of receiving your order.
  • Provide a clear photo and your order number for a replacement or refund.

• Non-Returnable Items

  • Digital products, downloadable content, and personalized items cannot be returned or refunded.

• Refunds

  • Approved refunds will be processed within 5–10 business days to the original payment method.
  • Shipping fees are non-refundable unless due to an error on our part.

• Exchanges

  • Exchanges are subject to availability. If the desired item is out of stock, a refund or store credit will be issued.

Thank you for shopping with Practical Faith. Please review our shipping policy carefully:

Shipping Costs:

• Standard shipping fee is R50 per item. Please note that shipping charges may vary based on the quantity ordered and the destination.

Order Processing:

• Orders are typically processed and prepared for shipment within 2-5 business days.

• During peak seasons or promotions, processing times may extend slightly. We appreciate your patience during these periods.

Collection & Personal Couriers:

• Customers have the option to collect their orders personally or arrange their own courier service. If you prefer this option, please select it during checkout and we will provide the necessary details for collection.

Shipping Delays:

• Practical Faith is not responsible for any delays caused by courier services, customs processing, or unforeseen circumstances such as natural disasters or strikes.

Lost or Damaged Items:

• If your order is lost or damaged during transit, please notify us within 7 days of delivery or the estimated delivery date. We will assist you with filing a claim to resolve the issue promptly.

• To expedite the claim process, please provide photographs of damaged items or detailed descriptions of lost packages.

International Shipping:

• International customers are responsible for any applicable customs duties, taxes, or fees.

• Practical Faith is not responsible for customs delays or additional costs incurred by customs clearance procedures.

Contact Information: For further assistance or inquiries, please contact our customer support team at contact@practicalfaith.co.za or call us at the provided contact details on our website.